We like anything simple. We struggled to book taxis via phone calls. Uber came to sort out that problem. We didn’t like to stand in queues to buy movie tickets. Bookmyshow came to provide us with tickets for movies plus popcorn even before movie releases in theatres. We go shopping online most of the time and get delivered them to our doorstep. We like to do all those choruses once all of ‘em got apps to simplify tasks. The multi-service app gives instantly made people stick to it. But these app tasks have also been simplified further.
Super apps started mushrooming all over the world. All of the tasks can be done with these solo overpowered apps like Gojek. The popularity of these apps started growing. And made you search for the development process to devise a multipurpose app for your business.
This handbook will help you step by step to develop an app like Gojek that you wish to have for your business. Let’s dive in to dig out the facts the blog has for you.
Let’s understand what is meant by Super App
A super app is a multi-purpose software using which you get a variety of services. The app is integrated with taxi-hailing services, handyman services, eCommerce, laundry service, grocery deliveries, etc., Users can acquire the services they like using this robust app.
The app owners benefit a lot. By unifying multiple store partners and customers, they earn an immense commission for that. This super app helps owners to grow their brand names in every service they undertake.
Importantly, it’s the trend for businesses to launch services online. With a huge user base, all the services available in the app will be reserved with ease.
By analyzing everything said above, we can call these super apps an all-in-one app too.
Workflow Of Gojek-Like Apps
Though the app serves customers very complicated services, its workflow always understandably takes place. As per the workflow chart, we elaborately see the working methodology of super apps. Let’s have a glance!
User login:-
After installing the app, the user will log in to the multi-services app. They have to provide every necessary detail to let the app recognize their identity. Also, the on-demand multi-service app will ask for optional data of the user which they fill up if interested. Filling up the details will benefit users in terms of getting personalized services. In the fillup process, the app asks several personalized questions that users answer as they prefer. So, the app works for them as they wish.
Search for service:-
Once the login process ends, users can view services offered by the application. They can pick any service they want. Those struggling to read can also understand the service just by the logos designed in the app. The app is intelligent to understand what users need from it. The search engine suggests services when users type words even mistakenly. Through a suggestion list, users can choose any of them to acquire the services they need right away.
User book a service:-
Once they find the needed service, they can book it on the go. The booking button will be provided at the bottom of every services page of the app. Whenever users enter the service page, they find the book button all the time. It enables them to book the services they want instantly. Also, digital transactions permit users to transfer service charges digitally.
App requests service provider:-
Once the booking is made by the user, the app will find a suitable service provider for the job. For example, if they booked a taxi-hailing service, the app will bring forth a suitable driver for the customer. If professional services are booked, the app will fetch the best handyman for the user. This allows both users and service providers to make use of the app flexibly.
Service is provided once approved:-
The service provider has to approve the request before accomplishing the given task. After the approval acceptance, the notification will be sent to users through the app. So users can track the service inch by inch digitally. Once the service provider reaches the doorstep of users, they provide their service. Either be it taxi-hailing services or grocery or product delivery. All services will take place in the same methodology.
Benefits of super app
Users:-
- The data will be given to this single powerful app rather than to multiple apps. At the time of data breaches, they can escape from that just by not using that concerned app.
- Users get a clear idea of downloading the app from the store. At the age of various apps available in the store, users must choose the best app that serves them at most.
- They don’t have to inscribe their multiple account passwords and user ids on walls. Just by logging in with this super app, they get multiple services for a single user id. So they don’t have to worry about forgetting passwords.
- They get instant live support from the service provider and admins for any issues relevant to the service.
- Wider options allow users to choose the best from the available services. The Gojek-like app reduces users’ effort to jump and acquire services from multiple apps they install on their handsets. Because every on-demand service is accessible through this one super app.
Service providers:-
- Service providers started realizing the boom of modernization. Not everybody has the facility to develop apps for their business. They can instantly go live by using this multipurpose app.
- They get a wide audience base for their business. They can improve their earnings with less effort.
- They can offer services flexibly. Just by adjusting the toggle, they become online and offline. Once they go offline, they won’t receive any job intimation from the app.
- Their earnings will be augmented just because of the availability of potential customers in the super app.
App owners:-
- It’s the best opportunity for app owners to get an eclectic audience for their business.
- They can provide service for a wide sector of audience. That will help them to augment their revenue earnings.
- Other than their servicing, they can allow their neighboring service providers to join in the startup. This multiplied servicing will provide the owners with multiplied income generation.
- You are able to communicate with customers directly. So that a good relationship will be built between them and their customers. This relationship will convert the trust into sales.
- Finally, it helps to spread their brand presence across the region they like.
Simple steps to follow to develop a super app
Choosing platform:-
To launch the app you need a platform on which you should be very clear. You have to do thorough research before choosing the platform. Depending on the research you should make a wise decision. Aspects when launching the app include the targeted audience, development cost & time, platform features, monetization programs, app store policies, scalability, maintenance, and reliability.
The most preferable choice of platform is both iOS and Android as they count for the largest market shares and support you to reach a broader audience. This will require developing separate versions of the app for each platform that helps ensure that the business is widely available to use for users.
Best tech stack:-
A robust super app requires a robust technology stack to run seamlessly. Ensure that the developers you hired use innovative technology for developing apps. Because the multipurpose app has to be used by multiple users at multiple times. While using it, your app should function smoothly.
UI & UX:-
Your super app’s UI and UX are the axial points for success. Using these, interactions between customers and service providers will happen. These will help the app to move with what users want from the service. We may call it the CPU of the app. Without better UI and UX, the application won’t function as user-friendly.
Testing and launching:-
Mistakes happen while developing an app for big projects like Gojek. It’s less likely to get apps from developers without bugs and glitches. So check the app for yourself before launching. Monitor how fast it functions, how it performs, and detect bugs, etc., While launching, your app’s health should be sound for end users.
Maintenance and updates:-
Maintenance and updates of the Gojek app include activities that help the app run smoothly and add new features and rectify existing ones. Primarily the app needs bug fixes that have been reported by users or discovered during testing. Performance optimization is necessary to improve the app’s performance.
Security updates are essential to protect users’ data from vulnerability. Making user interface and experience is key to sticking them with the app by providing frequent UI/UX updates. Overall, maintenance is required to upgrade the performance, features, and security of the app that users expect from the services.
Final thoughts…
Setting the trend with your business is achievable with a multipurpose app like Gojek. Gojek-like app development is possible only with the best mobile app development team. Search for the team to bring your project live. And it takes effort to bring the app out with full maturity. Putting in the right effort matters! All the best for your modernized future!!!
