You might have heard alot of people saying you can easily earn profit in the auto repair business. When you dive into it, reality sets in. You have to perform many pesky tasks in your auto repair shop. And without software, you will be riding a horse. Impulsive Customers, pending invoices, employees clock in/out; this all will drain your energy. But an auto repair software is here to do it all for you.
However, the software will help you schedule appointments, give professional impressions in your invoices, digital signatures approval upon estimates, and many more benefits.
Time is money for everyone. And once you shift your manual methods to digital. You will become a successful business owner who gives equal time to family/ friends and business.
I see you take a breath of sigh! Because this decision will give you a relief from all tedious tasks that were boring to perform.
Let’s see how auto repair software helps perform your tasks faster and more reliably.
Breaking Old Methods – How To Do It?
I know old habits are hard to break, and that takes a lot of courage to replace the methods you have been using for decades.
Change is essential because things will get hard for your business if you get rigid to your old methods. And there will be a time when you will be just detaining customers, but no new customers will be knocking on your door.
Old methods might have worked for you in the past, but now you have entered the 21st century, and technology has taken over every business. That doesn’t mean that it is replacing humans. Because there is always a man operating these technologies.
But that gives your auto repair business another value in terms of growth.
Why Do Slow Methods Make Your Customers Unhappy?
Let’s imagine three customers waiting for you to repair their vehicles. You own a small garage that does everything manually.
Those customers want you to inspect their vehicles and give them an estimate so that they can decide whether they wish to have those repairs or not. At this point, three of them will start losing their patience because they want their vehicle to be inspected first so that they can leave your shop early.
In this situation you always wish to have a magic wand that will make each customer happy but no magic wand exists. 🔴
Your technician will take at least two to three hours (even more) to inspect a single vehicle thoroughly. They will use their 5 senses to inspect vehicles. Then your service advisor will re-write the estimates given by the technician because the oily greasy paper can’t be presented to the customer.
This all is happening for your one customer, hold on. You remember those two customers waiting for your technician to inspect their vehicle? They were waiting but your slow methods made them leave your shop.
And there is a high chance they won’t return because you wasted their hours for nothing. Nobody wants to wait in long waiting hours and ques.
Now Add Auto Repair Software To The MIX
When you add auto repair software to your methods, you will be able to satisfy three of the customers. How?
They can book an appointment with you online through your website upon checking the availability of service writers and technicians. When they bring their vehicle, you will first create their repair order. No manually adding vehicle information.
Vehicle information will be added to the software by simply using the VIN decoder. Goodbye to manually writing those long 16 digit VIN.
In the next step, your technicians inspect their vehicle using OBD scanners that will automatically generate error codes. That will be automatically fetched in your repair order.
So no more wasting hours on checking errors on a single-vehicle in fact all three customers will have their inspection done from your shop.
To add more convenience, you can have them drop off their vehicle and run errands because their estimates will be sent to them digitally, and those who want to stay can receive estimates in your shop.
So you see how you will make three of them happy, and there is a high chance they will take your repair services.
Let’s Talk About Some Amazing Features
There are a plethora of benefits of auto repair software, especially in the USA. because customers are very touchy about their vehicles.
They are ready to pay you more but if you will make trouble with estimates or inspection they will tarnish your shop identity.
Checkouts are frustrating. I have seen many customers that create a fuss in checkouts. These customers will do everything in their power to avoid paying you.
However, if you have such customers around you try to be polite and not give them any chance to create a scene for you. Auto repair invoicing software helps you to create professional invoices.
You have fairly add prices and how many new parts have been used on their vehicle while repairing. To add more transparency you add labor time, cost and mention the discount you have given them on each job.
Moreover, you can also attach pictures of their approved estimates along with them. Customers often refuse to accept that they approved these repairs. So having digital proof is always best.
Assign jobs to your technicians as soon as the vehicle enters your bay. No more waiting!
You can easily assign technicians their tasks and they will be automatically notified when they have to start and finish their repairs.
Moreover, you can easily track their productivity. When they started working and how much time was spent on one job. This will give you a better idea, which technician is performing well so you can give them their bonus accordingly.
Old methods get dissolved with time, it stops giving you profit and your business will be back to square one.
To deal with modern customers use auto repair software and give them a good impression to get more business. Moreover, it will allow you to perform more repairs in less time.