How to Fix Error QuickBooks Payroll update error?

Often while trying to update QuickBooks payroll, one might end up in some or the other error. QuickBooks payroll error appears on the screen stating: QuickBooks Payroll Error: ‘Failed to send usage data’ at the time of updating QuickBooks desktop. This error occurs due to the incorrect time zone of desktop, or you have created Accountant’s copy. To know more about such an error, its factors, and fixes, make sure to read the post till the end. Or you can also contact our tech team at +1-844-405-0907 and ask them to help you with the fixes for the same.

Visit here: How to Fix QuickBooks Error 1904

What are the factors causing such an error?

The user can experience this issue due to the following factors:

  • In case the time zone of the system or the laptop is incorrect, then one might end up in this issue
  • Or if the user tries to create a copy of an accountant file
  • The user can also end up in such an error if there is any issue with the update file itself

Steps to resolve the issue

The below steps can help the user in eliminating the error. The steps can be related to checking the date and time of the file.

 1: Edit Your Payroll Service Key

First Method that Resolves this issue as promptly:

  • Go to the employees sectionand then select My Payroll service After that, select manage your Service Key.
  • Now click to the editoption, then go to next step and check your dialog box on as Open Payroll Setup and hit the finish tab. This will send your service key button and make it as to activate.

  • After that go back to main setting page.
  • To do so this, select to go employeesand then click on My payroll service option. Then click on send usage data If above method fail to fix this pitfall then try second method & ready to perform it in as professionally.

2: Check the date & time of the file location in your System

In Windows 7:

  • The very first step is to open computer system and double click the date and time icon
  • In case the user is unable to change it, then move to the start tab and click on control panel
  • Now, choose the clock, language or region option to change the date and time.
  • After that click on the option to change date and time settings.
  • Now, press Date and Time button

  • And click on change date and time tabs
  • Choose the current date and time, and hit OK key button.
  • Click on the change time zone button as shown on the screen.
  • Select the correct time zone.
  • Now, click on the OK key button and then click to the OK option as it again.
  • Verify the time and date are correct in the system or not.

In Windows 8:

  • At first, open control panel
  • And click on Clock, language, Region heading.
  • Now, click on the set date & time that is present under the heading date & time settings tab.
  • After that click on to change the date & time button, in a new date or time tab.
  • And correct date as well as time
  • Click on ok
  • Verify the correctness of date and time.

3: Ensure if there exists an Accountant’s copy

In case the Date and time are absolutely correct, then it is recommended to toggle the time zone (correct, wrong, correct) by following the simple steps listed below:

  1. Coming to the third solution, in case an Accountant’s copy exists, the user is supposed to remove the restrictions manually, or he/she can wait until the Accountant’s copy is returned. But still do not forget that when the user is removing accountant’s copy he/she needs to verify with the Accountant.
  2. After that, the user is required to send the data to Intuit.
  3. The next step is to delete all the online transactions, if the error continues to grow.
    • Now the user is supposed to click on Editoption from top menu bar
    • And then the user should press CTRL+Fkey
  4. Moving ahead, click on the Advanced
    • And then in the Filter box, the user is required to carry out the following steps:
      1. Visit the drop down menu, and select thefilter Detail Level and then select the Summary
      2. After that the user is supposed to move to the drop down menu and then choose the filter Online Statusalso choose Online to send.
      3. The next step is to move to the drop down menu and then select the filter Posting Statusalso select Filter 
  1. Coming to the end, the user is required to hit Findbutton from Find screen.
  2. Followed by, reviewing the results:
    • If the user detects any non-payroll transaction, then he/she needs to complete the processing.
    • And if the user finds the paychecks, then removing them the very next moment and then making an attempt to send to Intuit again is the only option that the user should follow. If it is done successfully, then the user needs to recreate the paychecks.

 4: Download Payroll Updates in Safe Mode

  • The very first step is to shut down your computer.
  • And then, start the system in the Safe mode.
  • Press F8 key repeatedly. This will show the Advanced Boot Options.
  • After that download the QuickBooks Desktop Payroll updates.
  • Now, reboot your computer in Normal mode.
  • Download updates now

 5: Reset the settings of the Internet Explorer Browser

  • The user needs to first open the Internet Explorer browser.
  • Go for Tools menu that is 3 dots on the right side of the window.
  • The next step is to click on the Internet Options.
  • Hit the Advanced tab.
  • Pick the Restore Defaults or Reset option.
  • Click on the Apply button to apply all changes.
  • Hit ok and close tabs respectively

6: Repair QuickBooks Desktop Software

  • The first step is to open the Control Panel.
  • Click on the Programs or Programs and Features option.
  • A list of programs will appear on the screen
  • Go for QuickBooks.
  • And then, right-click on it to choose Uninstall/Change option.
  • Click on repair tab
  • Open the QuickBooks software and check if the issue is resolved or not

 7: Install Digital Signature Certificate

  • Start with opening C: Drive and move to Program Files/Intuit in Windows Explorer.
  • Go for QuickBooks from the list of options.
  • Choose Properties by right-clicking the QBW32.exe file.
  • Select the Digital Signature tab from the menu
  • Check to see if intuit is selected in the list of signatures.
  • Now, select the Details option.
  • Go for the View Certificate option.
  • Under the certificate box, select the Install Certificate option.
  • Click on next tab again and again till the final page shows up on your window desktop.
  • Now, go for the finish tab.
  • Reboot the system and open QuickBooks and also update the payroll software

With this we conclude our article, and also hope that the above stated information will help the users to fix Error – QuickBooks Payroll “Failed to send usage data” while update. The steps above are expected to fix the error successfully in QuickBooks. However, if the error continued for some reason, then the user is suggested to get in touch with our QuickBooks Support team at +1-844-405-0907 and they will provide you with immediate support and assistance. We are a team of certified QuickBooks professionals who will provide immediate support and assistance.

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