QuickBooks users sometimes face an error while opening QuickBooks Desktop or the screen may just freeze and not respond to any command. These type of issues is such a typical issue. QuickBooks has stopped working or not responding, not opening error messages display on screen when user try to open QuickBooks Desktop.
Trying to work on QuickBooks and suddenly it stopped working or isn’t responding. Did you find this relatable? Well, this is one of the most annoying errors experienced in QuickBooks that freezes the QuickBooks accounting software and at times the user might lose the unsaved data. This error can interrupt the smooth working of the software and occurs due to damaged QuickBooks installation or if the company file gets corrupted. There can be other reasons causing such an error as well, which we will be elaborating on later in this post. To know more, make sure to read the post carefully or you can also get in touch with our team professionals at 1(844)405-0907 and ask our team to perform the necessary steps on your behalf.
Steps to fix QuickBooks stopped working error
The user can try to run Quick Fix my Program from the QuickBooks Tool Hub to get rid of this error in QuickBooks.
Step 1: Download and install the QuickBooks Tool Hub
- The user needs to first close QuickBooks.
- It is suggested to download the most recent version (22.214.171.124) of the QuickBooks Tool Hub.
- And then save the file somewhere you can easily find it (“like your Downloads folder or your Windows desktop”).
- Note: If you’ve already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right or you can select About to view the version.
- After that open the file you downloaded (exe).
- And perform the on-screen steps to install and agree to the terms and conditions.
- After the install finishes, the user should double-click the icon on your Windows desktop to open the tool hub.
Step 2: From the Tool Hub, run the Quick Fix my Program
The Quick Fix will shut down any open background processes QuickBooks uses. It’ll run a quick repair on your program.
- In the QuickBooks Tool Hub, go for Program Problems tab
- And then pick the Quick Fix my Program.
- Start QuickBooks Desktop and open your data file.
Solution 3: Rename the QBWUSER.INI File
Rename the QBWUSER.INI File (changing the name of the file would erase the list of company files that were opened previously and this step would require you to open your company file manually)
- Find and open the folder where the QBWUSER.ini is stored (If you are unable to find the folder, enable all the hidden files and folders to find it)
- Follow this path: Location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]
- Rename the QBWUSER.ini (do a right-click and select rename)
- Put .old at the end of the file name (e.g.QBWUSER.ini.old)
- Also, rename the EntitlementDataStore.ecml file
- In case the program opens post renaming QBWUSER.ini or EntitlementDataStore.ecml, see if you can open a sample company file.
- In case you are able to open sample file and your own company file is still not opening, then copy the file to a different folder or location and open it from the new location (copy the file to a local folder than a network location)
- If the company file opens from the new location, the issue might be originated from a damaged folder or folder permissions
- If you still fail to sign into your company file, then check if your company file is damaged
- Try restoring an earlier backup of that file instead In case of damaged file
- If you are unable to open the sample company file or QuickBooks doesn’t start, the issue might be with the QuickBooks installation
Open the company file from a different folder location (If other files or sample file do open)
- First of all You need to Press Windows + E Key on your keyboard in order to open the computer window
- Search for the data file, which will have a .qbw file extension
- While searching for a file that is located on a network server, browse to the network drive on which the data file is located
- Right-click and select Copy after finding your company file
- After that Go to your C: Drive
- Make a new folder at here
- Name this folder as QBTEST
- Now Open the new QBTEST folder and Paste the company file here
- Open QuickBooks while holding the CTRL key simultaneously
- Select Restore “An Existing Company” through the C:\QBTEST folder that you have created
- Finally, Open the company file that you copied in the QBTEST folder
That’s all from our behalf. We hope that the above given solution methods could help you to resolve the issue.
Coming to the end of this post, we expect that the reader might be able to eliminate the issue using the set of steps listed above. However, in case of any query or if the user needs our assistance at any point of time, then he/she can get in touch with our QuickBooks professionals at 1(844)405-0907 and ask them to perform the needed steps to eliminate the issue from its root cause.