In 1996, a significant healthcare reform law was enacted in the United States. The primary purpose of the HIPAA or Health Insurance Portability and Accountability Act of 1996, as it is popularly known, is to tighten the laws around frauds in healthcare medical billing and provide better access to healthcare insurance. The other corollary sections of the HIPAA Act include administrative simplification and the privacy of health information. This Act has successfully combated fraud in health insurance, simplified the administration of health insurance, promoted the use of medical savings accounts, improved access to long-term services, and increased the portability of health insurance.
Outsourcing Medical Call Center
Medical Call centers are always available to help healthcare providers and patients 24/7.
Internet is a boom in the present healthcare scenario, where people are diagnosed with minor or major health concerns on a regular basis. With the correct usage of the internet, call centers’ live webchat agents are a crucial and the most powerful tool for the smooth functioning of any healthcare organization.
After that, available 24/7/365, the call center assists your web-enabled customers when they are in need of help. Patients and members can receive real-time help when turning to web platforms to communicate their concerns. Moreover, the call center’s user-friendly chat support software connects directly through your website. Agents behind monitor all customer requests; patients can communicate directly with the agents and no longer do they have to wait for service. Have a question; it is answered immediately! Can a healthcare organization measure its value of it? How crucial is that to the patient and members? No more waiting for answers.
Complete Healthcare Support Services
Hence, the primary function of a healthcare provider or a nursing home is to deliver emergency services to patients and members who need immediate medical attention. These emergencies can take place any hour of the day, especially during late hours when healthcare providers are not always available after their office hours. During times like this, patients become impatient when they do not receive answers from hospitals or nursing homes, leaving them helpless at times. Independent medical management services help the hospitals and medical institutions to take care of their after-hours non-medical functions.
Additionally, medical call centers provide medical management services to healthcare providers. In addition, call center services to the hospitals, hospices, physicians, home care, and other medical care providers. The immediate, compassionate response and the help provided by call center agents put the patients at ease. They even schedule, manage appointments and answer the queries related to the various aspects of the business.
Outsourcing medical call center services also cover areas of medical insurance that include the following:
First, HIPAA-Compliant Medical BPO companies provide comprehensive call and email services to address insurance verification requirements. In addition, call center agents will engage healthcare payers to complete pre-authorization and patient eligibility determination checks.
Secondly, you can stay connected with physicians who order a test on patients. Obtain the detailed information on participating physicians such as practice hours, office location, specialties, credentials, insurance plans, etc.
Claim status and management:
Second, from examination to claims management, HIPAA-Compliant Medical BPOs take care of everything in-between to make sure a clean claim rate, boost revenue and automate the claims process.
Appointment scheduling and reminders:
Medical call centers streamline your practice with efficient appointment scheduling systems, which will reduce the number of instances when a patient doesn’t show up.
Revenue recovery and billing:
As one best way to avoid overhead costs is to outsource medical call center services. BPO companies can assist you in increasing revenue by tracking payments from payers and appropriately mapping payments with medical care availed by the patients.
24/7 answering services:
Lastly, be it within business hours or after office hours, healthcare call centers can take care of all your clients.
Why choose to outsource medical call center services?
So, when you finally decide to outsource your healthcare services, think of a reliable medical BPO company. They can offer you an array of call center services which include HIPAA-Compliant medical BPO services to take care of typical customer service aspects of a healthcare provider. A reliable call center services provider can help you to achieve good height in business