QuickBooks Payroll Not Working: Quick & Easy Solutions

QuickBooks is one of the most famous accounting software in the world. Its advanced tools have made it popular among businesses. QuickBooks payroll service is one such tool that helps in managing various employee related services.

However, sometimes the payroll service does not work properly. This causes much inconvenience to the users. They cannot complete essential tasks such as depositing paychecks etc.

If you, too, are struggling with this problem, this blog is for you.

To solve the QuickBooks Payroll Not Working problem in the quickest way, dial 1-855-948-3646 to contact our QuickBooks Support Team anytime, any day.

Common Issues Faced Due to QuickBooks Payroll Failure

QuickBooks users face many problems due to QuickBooks Payroll Failure. Some of these problems are as follows:

  1. Many users find that payroll service does not work after they switched to QuickBooks online. This is a major hindrance faced by a number of users.
  2. Some users purchase QuickBooks payroll from a retail store and after that, they find that payroll service does not turn on.
  3. Another issue that many users face is that after they changed banks, the various links in the payroll service stopped working.

You may read also : QuickBooks Error 15215

Effective Solutions to Solve the QuickBooks Payroll Stopped Working problem

Let us look at various techniques to solve the QuickBooks Payroll Stopped Working problem.

Situation 1: Payroll service does not work in QuickBooks Online

Solution: This problem arises due to heavy cache in the browser.

To resolve this problem, follow these steps:

  • You should access your QuickBooks account in the incognito mode. You can use these shortcut keys for different browsers:
    1. Ctrl + Shift + N for Google Chrome
    2. Ctrl + Shift + P for Firefox and Microsoft Edge
    3. Command +Shift +N for Safari
  • Now try to use your payroll service. If you can do that, navigate back to your regular browser.
  • You should now clear the cache in your browser.
  • You can use the payroll service now.

Situation 2: Links in Payroll Service not working after changing banks

Solution: To resolve this problem, follow these steps:

Step 1: Update your new bank account information in the QuickBooks Desktop

  • Open your QuickBooks desktop.
  • Navigate to the ‘Employees’ option and click on it.
  • Now click the ‘My Payroll Service’ button.
  • You should now tap the ‘Accounts/Billing Information’ option.
  • Log into your Intuit Account.
  • Navigate to the ‘Payroll Info’ tab and choose the ‘Direct Deposit Bank Account’ option.
  • Click on the ‘Edit’ tab.
  • You should now enter your payroll PIN and hit the ‘Continue’ button.
  • Now enter your new bank account credentials and click on the ‘Update’ option.
  • You will now receive a confirmation message on your screen. Click on the ‘Close’ tab.

Your new bank account information will be updated in a few days. If the payroll service still does not work, move on to the next step.

Step 2: Update your QuickBooks to the latest version and download the latest tax table

2.1: Updating the QB to the latest version
  • You should close your QB application.
  • Navigate to your computer’s Windows ‘Start’ menu and open it.
  • Now enter ‘QuickBooks Desktop’ in the search field.
  • Right-click on the QB icon and select the option ‘Run as Administrator.’
  • Navigate to the ‘Help’ menu and choose the option ‘Update QuickBooks Desktop.’
  • Now click on the ‘Options’ tab and choose the option ‘Select All’.
  • You should now select the option ‘Save.’
  • Navigate to the ‘Update Now’ tab and choose the ‘Reset Update’ checkbox.
  • Now click on the option ‘Get Updates.’
  • After finishing the updates, close the QB application.
  • Open the QuickBooks application again and click on the ‘Yes’ tab to install the updates.
  • You should restart your computer after the installation is finished.
2.2: Downloading the latest tax table updates
  • Go to the ‘Employees’ tab on your QB application.
  • Choose the option ‘Get Payroll Updates.’
  • Now click on the ‘Download Entire Update’ checkbox.
  • Select the option ‘Download Latest Update.’
  • You will receive a confirmation on your screen after the download is completed.

Situation 3: Payroll Service not working after purchasing subscription from a retail store

Solution: Follow these steps to resolve this issue:

  • Open your QuickBooks application.
  • Navigate to the ‘Employees’ tab and click on the ‘Payroll’ option.
  • Now choose the ‘Instant Payroll from Box’ button.
  • You will now get a ‘Payroll License and Product Information’ page.
  • Enter your License Number and Product Number in the specified field.
  • You will now be allotted a 16 digit service key. Note down the service key for the next steps.
  • Click on the ‘Continue’ tab.
  • You should now follow all the steps for the activation of the payroll service and then Enter the service key when prompted to do so.

We have now learnt the various issues that a user can face when the QuickBooks Payroll not working. We also read the different solutions for these problems. You must implement each method in the correct sequence to resolve these issues in the quickest way.

For further technical help and support, feel free to reach out to our QuickBooks Support Team.

You may read also : QuickBooks Error 15276

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